Returns & Exchanges
At MadamSew, we want you to be completely satisfied with your sewing tools and accessories. If a product doesn't meet your expectations, we offer a 60-day return window to ensure your creative projects never skip a beat.
Initiate Your Return
Contact our customer support team with your order number and the reason for the return to receive a Return Authorization number.
Pack Your Items
Securely place the unused items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing